Client Orientation Handbook

This handbook provides information about:
• Orientation to the Agency
• Emergency/Evacuation/First Aid Information
• Staff and Consumer Responsibilities/Code of Ethics
• Your Individual Rights
• Agency/Program Specific Rules
• Programs and Services
• What’s Next
• Authorizations and Consent for Treatment/Notice of Privacy Practices
• And more!


Build a healthier mind for a stronger you.  Get a flexible and comprehensive digital program with proven tools and dedicated support for stress, depression, sleep and more.

MyStrength offers evidence-based support for many types of emotional and physical challenges.

  • Reducing stress
  • Improving sleep
  • Managing depression
  • Managing anxiety
  • Mindfulness & meditation
  • Balancing intense emotions
  • Pregnancy & early parenting
  • Managing chronic pain

Suicide Prevention Lifeline

The National Suicide Prevention Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. We’re committed to improving crisis services and advancing suicide prevention by empowering individuals, advancing professional best practices, and building awareness.


PCIT International was created to promote fidelity in the practice of Parent-Child Interaction Therapy through well-conducted research, training, and continuing education of therapists and trainers. By creating an interface between the scholarly activities of PCIT researchers and the expertise of front-line clinicians, PCIT International promotes healthy family functioning.

Trauma-Informed CBT

Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) is an evidence-based treatment for children and adolescents impacted by trauma and their parents or caregivers. Research shows that TF-CBT successfully resolves a broad array of emotional and behavioral difficulties associated with single, multiple and complex trauma experiences. This is the official TF-CBT National Therapist Certification Program, in which clinicians can become certified in the TF-CBT treatment model.


At DMH, we believe all children are unique and should have unlimited opportunity to become healthy adults that meet their full potential. Children and families can learn skills that foster emotional, mental, social, academic and physical growth and healing. StrengtheningMOFamilies is an animated public education series to help Missouri’s families understand important building blocks like resilience, caregiver-child connection, social-emotional learning and more.

Affliations & Accreditations


CARF International, a group of companies that includes CARF Canada and CARF Europe, is an independent, nonprofit accreditor of health and human services. Through accreditation, CARF assists service providers in improving the quality of their services, demonstrating value, and meeting internationally recognized organizational and program standards.

National Council for Behavioral Health

Founded in 1969, the National Council for Mental Wellbeing is a membership organization that drives policy and social change on behalf of nearly 3,500 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve.

Department of Mental Health

The Missouri Department of Mental Health was first established as a cabinet-level state agency by the Omnibus State Government Reorganization Act, effective July 1, 1974. DMH serves approximately 170,000 Missourians annually through state-operated facilities and contracts with private organizations and individuals.

Missouri Behavioral Health Council

The mission of the Missouri Coalition for Community Behavioral Healthcare is to enable access to quality mental health services for all Missouri citizens in need of such services, while maximizing their human potential and quality of life. This mission will be accomplished through the continued maintenance and development of a stable statewide network of comprehensive community-based behavioral health care.


The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA’s mission is to reduce the impact of substance abuse and mental illness on America’s communities.

Title VI/ADA

If you believe you have been discriminated against on the basis of race, color, or national origin by Community Counseling Center you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.  The complaint form can be downloaded here or by requesting a copy from Community Counseling Center’s Corporate Compliance Officer.

Please review the procedure on how to file a complaint.  The complaint form can be found here.

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