Phone Support Services - Talk, Listen, Care Warm Line

What is the Talk, Listen, Care (TLC) Warm Line?

The Talk, Listen, Care (TLC) Warm Line is a peer-run service providing telephone support to others as they work toward their mental health recovery. All TLC calls are answered by trained Community Counseling Center consumers who are also supportive mental health peers. At TLC, we strive to know you as a person and to understand your worldview. Our philosophy involves mutual support of each other’s recovery and talking about your own “story” in a way that fosters the recovery process.

The Talk, Listen, Care (TLC) Warm Line is available 7 days a week, 365 days a year through a TLC service line managed and operated by Community Counseling Center peer consumer employees who respond to non-crisis calls during the evening hours from 4:00 p.m. until 10:00 p.m.

When should you call the TLC Warm Line?

Call when you are feeling lonely, depressed or anxious. If you just need to talk to someone to get through the rough point in your day, week or month, that is when you call the TLC Warm Line.  If you need a referral but do not know where to find the information, we can help.

Where does the TLC Warm Line extend?  

The TLC Warm Line service area includes the entire Southeast Missouri region.

Wonder if your conversation is private?

TLC Warm Line safeguards confidentiality. All non-crisis calls are handled with your privacy in mind. Your name and/or phone number will go no further than the TLC Warm Line. We are compliant with the Missouri Department of Mental Health requirements for privacy.

Who does the TLC Line receive its funding from?

The TLC Warm Line is funded by a Missouri Department of Mental Health Grant awarded to Community Counseling Center’s Consumer Advisory Board.

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